Refund Policy

Effective Date: July 2, 2026  |  Last Updated: July 2, 2026

1. Introduction

This Refund Policy governs all purchases made through our website starbirdmenu.click, through third-party delivery platforms, or directly at any Starbird Chicken location. By placing an order with us, you agree to the terms outlined in this policy. We encourage you to read this document carefully before completing any purchase.

Starbird Chicken is dedicated to food quality, customer satisfaction, and transparent business practices. We handle all refund and dispute requests in good faith and in accordance with applicable United States federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act).

2. Eligibility Conditions for Refunds

We want every customer to have a great experience. A refund may be issued under the following circumstances:

• Your order was incorrect — items were missing, substituted without notice, or did not match your confirmed order.
• Your food arrived in an unsatisfactory condition (e.g., spoiled, contaminated, or severely damaged during delivery).
• A duplicate charge was applied to your payment method for the same order.
• Your order was confirmed but never delivered through our official online platform.
• A significant quality issue was identified that falls below our stated food safety and preparation standards.
• A technical error on our website starbirdmenu.click caused an unintended charge or duplicate transaction.

3. Non-Refundable Items and Situations

The following are generally not eligible for refunds:

• Correctly fulfilled orders: If your order was prepared and delivered as specified and confirmed, it is not eligible for a refund based on change of mind.
• Partially consumed meals: Meals that have been substantially consumed are not eligible for a full refund unless a documented quality or food safety issue is identified.
• Customization errors made by the customer: If you selected incorrect items, sizes, or modifications at the time of ordering, we are unable to offer a refund.
• Delivery delays caused by third-party services: If the delay in delivery was caused by a third-party courier or delivery platform (such as DoorDash, Uber Eats, or Grubhub), please contact that platform directly for compensation.
• Orders placed at third-party locations: Orders fulfilled through independent franchise locations or unauthorized resellers are not covered by this policy.
• Promotional or complimentary items: Free items, gifts, or promotional food products received as part of a special offer are non-refundable.
• Catering deposits (non-cancellable period): See Section 8 for specific catering cancellation terms.

4. Refund Request Timeframes

Timely reporting is essential for us to investigate and resolve your concern effectively. Please review the timeframes below:

Requests submitted outside these timeframes may not be honored. We strongly recommend contacting us as soon as an issue is identified.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request:

1. Gather your information: Locate your order confirmation number, the date and time of purchase, the items ordered, and the payment method used.
2. Document the issue: If the problem involves incorrect items, poor food quality, or packaging damage, take clear photographs as supporting evidence before discarding the food or packaging.
3. Contact us directly: Reach out to our customer support team via email at [email protected] or visit our website at starbirdmenu.click.
4. Include all relevant details: In your message, provide your full name, order number, contact information, a description of the problem, and any supporting photos or documents.
5. Await acknowledgment: Our team will acknowledge your request within 2 business days and begin reviewing your case.
6. Resolution: After reviewing your submission, we will inform you of our decision. If approved, we will process the refund or offer an appropriate remedy as described in this policy.

6. Refund Processing Times by Payment Method

Once a refund is approved, the time it takes to reflect in your account depends on your original payment method:

Please note that Starbird Chicken is not responsible for delays caused by your bank or financial institution once the refund has been initiated on our end.

7. Partial Refunds

In certain situations, only a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of your order was incorrect or missing, while the remainder was fulfilled correctly.
• A quality issue affected one or a few items, but the overall order was otherwise satisfactory.
• The order was partially consumed before the issue was identified.
• A discount, coupon, or promotional offer was applied to the original order — the refund will reflect the actual amount paid.

Partial refund amounts are determined at the sole discretion of our customer service team, based on the nature and scope of the issue reported.

8. Cancellation Policy

8.1 Standard Online Orders

Because our food is prepared fresh to order, cancellations must be made within 5 minutes of placing the order online. After food preparation has begun, cancellations may not be accepted, and a refund may not be issued.

To attempt a cancellation, contact us immediately at [email protected] with your order number. We will make every effort to accommodate the request if the order has not yet entered preparation.

8.2 Catering Orders

Catering orders require advance planning and ingredient procurement. The following cancellation terms apply:

• Cancellation more than 72 hours before the event: Full refund issued, minus any non-recoverable sourcing costs.
• Cancellation between 24 and 72 hours before the event: 50% refund of the total catering amount.
• Cancellation less than 24 hours before the event: No refund will be issued, as preparation will have already commenced.

9. Exchange Policy

For in-store orders, if your meal was prepared incorrectly or does not match your confirmed order, we are happy to remake the item at no additional charge. Please notify a team member immediately before consuming the product.

For online or delivery orders, if an item was incorrect, we may offer:

• A replacement item on your next visit or order (subject to availability).
• Store credit equivalent to the value of the affected item.
• A partial or full refund, depending on the nature of the issue.

We do not offer item-for-item exchanges through delivery. In-person exchanges are handled at the discretion of the location manager and subject to operational capacity at the time of the request.

10. Store Credit

In some cases, instead of a monetary refund, we may offer store credit as a resolution. Store credit will be issued to the email address or account associated with your original purchase and may be used toward a future order at starbirdmenu.click.

• Store credit does not expire within the first 12 months of issuance.
• Store credit is non-transferable and has no cash value.
• Store credit cannot be combined with other promotional discounts unless explicitly stated.

11. Dispute Resolution Process

If you believe your refund request was not handled fairly or if you are dissatisfied with the outcome, you may escalate the matter through the following process:

1. Step 1 — Internal Escalation: Reply to your original support correspondence or send a new email to [email protected] with the subject line "Refund Dispute — Escalation." Include your original case reference number and the reason for your disagreement.
2. Step 2 — Senior Review: A senior member of our customer service team will review your case within 5 business days and issue a written response with a final determination.
3. Step 3 — Chargeback Rights: If you paid by credit or debit card and remain unsatisfied, you have the right to contact your card issuer to initiate a chargeback under applicable card network rules. We encourage customers to allow us the opportunity to resolve disputes directly before initiating a chargeback.
4. Step 4 — Consumer Protection Agencies: You may also file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or your state attorney general's office if you believe your consumer rights under the FTC Act have been violated.

12. Food Safety Concerns

If you believe a food item has caused illness or presented a genuine food safety risk, please take the following steps:

• Seek medical attention immediately if necessary.
• Contact us as soon as possible at [email protected] with details about the item, the time of purchase, and any symptoms experienced.
• Preserve any remaining food and packaging for potential investigation.
• You may also report the incident to your local health department or the FDA's MedWatch program.

Food safety concerns are treated with the highest priority. A full refund will be issued for confirmed food safety incidents, and we will conduct an internal review to prevent recurrence.

13. Changes to This Refund Policy

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website at starbirdmenu.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically to stay informed of any updates.

Continued use of our website or placement of orders after any changes to this policy constitutes your acceptance of the revised terms.

14. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States of America. Consumer protection rights are also afforded under applicable state laws. If you are a California resident, additional rights may be available to you under the California Consumer Privacy Act (CCPA/CPRA) and related state consumer protection statutes.

15. Contact Information

If you have any questions, concerns, or refund requests, please do not hesitate to contact us. Our customer support team is available to assist you: