Privacy Policy

Effective Date: July 2, 2026  |  Last Updated: July 2, 2026

1. Introduction and Who We Are

Welcome to the Privacy Policy of Starbird Chicken (hereinafter referred to as "Starbird," "we," "us," or "our"). We operate the website located at starbirdmenu.click (the "Website") and provide food-related services, including online menu browsing, order information, location finder tools, and related digital experiences for our customers across the United States.

We are deeply committed to protecting the privacy and personal data of every individual who interacts with our Website, our mobile content, and our services. This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including but not limited to:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA)
• The Federal Trade Commission Act (FTC Act), governing unfair or deceptive practices in commerce
• The Children's Online Privacy Protection Act (COPPA)
• The CAN-SPAM Act governing commercial email communications
• The Telephone Consumer Protection Act (TCPA)
• Other applicable federal and state consumer protection and privacy laws

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our Website and services immediately.

1.1 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you may contact us using the following details:

2. Information We Collect

We collect various types of information in connection with the operation of our Website and the provision of our food services. The categories of personal information we may collect are described below.

2.1 Personal Identification Information

When you interact with our Website — for example, by signing up for newsletters, creating an account, placing an order, or contacting our customer support team — we may collect the following personally identifiable information:

• Full Name: First and last name used during account creation or order placement
• Email Address: Used for order confirmations, promotional communications, and customer service correspondence
• Phone Number: Used for order updates, delivery notifications, and customer support
• Mailing and Delivery Address: Collected when applicable for delivery orders or location-based features
• Date of Birth: Collected when necessary for age verification or promotional eligibility
• Payment Information: When you make purchases, we collect billing details; however, full payment card numbers are processed securely by PCI-DSS-compliant third-party payment processors and are not stored on our servers
• Account Username and Password: For registered account holders on our platform
• Profile Preferences: Dietary preferences, favorite menu items, and order history for personalization purposes

2.2 Usage Data and Website Activity

We automatically collect certain information about how you interact with our Website, including:

• Pages visited and the sequence of those pages
• Time and date of your visit and duration spent on each page
• Links clicked and features used
• Search queries entered on our Website
• Menu items viewed, added to cart, or ordered
• Referring website or URL that directed you to our Website
• Geographic location data at the city or region level (not precise GPS coordinates unless you grant explicit permission)
• Scroll depth and engagement metrics to improve content presentation

2.3 Device and Technical Information

When you access our Website, we automatically receive technical information from your device and browser, which may include:

• IP address (Internet Protocol address)
• Browser type and version (e.g., Chrome, Firefox, Safari)
• Operating system and version (e.g., Windows, macOS, iOS, Android)
• Device type (desktop, tablet, or mobile device)
• Device identifiers and advertising IDs
• Screen resolution and display settings
• Language settings and time zone
• Network provider and connection type

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your browsing experience, analyze Website performance, and deliver personalized content. For a detailed explanation of the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy, which is available on our Website.

In summary, the categories of cookies we use include:

• Essential Cookies: Necessary for the basic functionality of our Website (e.g., shopping cart, login sessions)
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website
• Functional Cookies: Remember your preferences such as language, location, and menu customizations
• Advertising and Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

2.5 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account or share our content
• Third-party delivery partners and food aggregator platforms
• Marketing and advertising partners who help us reach new customers
• Analytics providers who help us understand user behavior
• Publicly available sources for identity verification or fraud prevention purposes

2.6 Information You Provide Voluntarily

You may also provide us with additional information voluntarily, such as when you:

• Submit a customer feedback form or survey
• Write a product review or rating
• Participate in contests, sweepstakes, or promotions
• Post comments or content on our social media channels or blog
• Contact us via email, phone, or our online contact form
• Sign up for loyalty programs or membership rewards

3. How We Use Your Information

Starbird Chicken uses the information we collect for the following purposes, always in accordance with applicable U.S. law and this Privacy Policy:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether placed online or through our partner platforms
• Managing your account and providing access to account features
• Sending order confirmations, receipts, and updates about your order status
• Facilitating delivery and pickup services
• Responding to your inquiries, complaints, and customer service requests
• Providing technical support and troubleshooting Website issues

3.2 Personalization and User Experience

• Personalizing your Website experience based on your preferences and order history
• Recommending menu items based on your previous orders and browsing behavior
• Remembering your dietary preferences, favorite locations, and customizations
• Displaying relevant content and promotions based on your interests

3.3 Analytics and Website Improvement

• Analyzing Website traffic patterns, user engagement, and feature usage
• Monitoring Website performance, uptime, and technical issues
• Conducting A/B testing and user experience research to improve our services
• Understanding demographic and behavioral trends to better serve our customers
• Generating aggregated, anonymized reports for internal business intelligence

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Delivering targeted digital advertising on third-party platforms such as Google, Facebook, and Instagram
• Notifying you about new menu items, seasonal specials, and restaurant openings
• Inviting you to participate in loyalty programs, contests, and events
• Sending SMS or push notifications if you have opted in to receive them

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any of our emails, by texting "STOP" in response to any SMS communications, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our Website and delivering our services. These providers are contractually obligated to protect your information and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment Processors: Secure processing of credit card and digital payment transactions
• Cloud Hosting and Infrastructure Providers: Hosting and storing Website data securely
• Email Marketing Platforms: Managing email campaigns and subscriber lists
• Analytics Providers: Such as Google Analytics, to analyze Website usage and performance
• Customer Support Software: Managing and responding to customer inquiries
• Delivery Partners: Third-party delivery services fulfilling online orders
• Advertising Networks: Delivering and measuring digital advertising campaigns
• Fraud Prevention Services: Identifying and preventing fraudulent activity

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is required or permitted by law, including:

• In response to a court order, subpoena, search warrant, or other legal process
• To comply with federal, state, or local laws and regulations
• To cooperate with government or law enforcement investigations
• To protect our legal rights or defend against legal claims
• In emergency situations to prevent imminent harm to persons or property

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when participating in co-branded promotions or partner loyalty programs.

4.5 California-Specific Disclosures (CCPA/CPRA)

For California residents, please note that while we do not "sell" personal information for monetary consideration, we may "share" personal information with third-party advertising partners for cross-context behavioral advertising purposes as defined under the CPRA. You have the right to opt out of this sharing. Please see Section 7 of this Privacy Policy for information about exercising your California privacy rights.

5. Data Security Measures

Protecting your personal information is a priority at Starbird Chicken. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted
• Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to monitor and block unauthorized access
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems
• Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis
• Multi-Factor Authentication: Implemented for internal system access to reduce unauthorized entry risk

5.2 Administrative and Organizational Measures

• Staff training on data privacy and security best practices
• Internal data handling policies and procedures
• Confidentiality agreements with employees and contractors who have access to personal data
• Data breach response plan and incident management procedures

5.3 Payment Security

All online payment transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment processors. We do not store, transmit, or process full credit or debit card numbers on our own servers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it is held:

When personal data is no longer needed, we securely delete or anonymize it in accordance with our internal data retention and destruction procedures.

7. Your Privacy Rights

Depending on your state of residence, you may have various rights regarding your personal information. We are committed to honoring these rights in compliance with applicable laws.

7.1 Rights for All Users

Regardless of your location, you have the following basic rights with respect to your personal data:

• Right to Know: You may request information about the categories and specific pieces of personal data we hold about you
• Right to Access: You may request a copy of your personal information in a portable, machine-readable format
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Right to Opt Out of Marketing: You may unsubscribe from marketing communications at any time
• Right to Lodge a Complaint: You may file a complaint with your applicable data protection or consumer protection authority

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know (Categories and Specific Pieces): The right to know the categories of personal information collected, the sources, the business purposes, and the categories of third parties with whom we share it
• Right to Delete: The right to request deletion of personal information we collected from you, subject to certain exceptions
• Right to Correct Inaccurate Personal Information: Added under CPRA
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale of personal information or sharing for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Under CPRA, you may direct us to limit our use of sensitive personal information to necessary purposes only
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service as a result of exercising your rights
• Authorized Agent: You may designate an authorized agent to submit a privacy rights request on your behalf

To submit a California privacy rights request, please contact us at:

• Email: [email protected]
• Website: starbirdmenu.click

We will respond to verifiable consumer requests within 45 days as required by the CCPA/CPRA, with the possibility of a 45-day extension where reasonably necessary, with prior notice.

7.3 Rights for Residents of Other U.S. States

Residents of states including Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas, Montana, Iowa, Indiana, Tennessee, and other states with enacted consumer privacy laws may have similar rights to those described above. We honor privacy rights requests from residents of all states with applicable privacy legislation. Please contact us at [email protected] to exercise your rights.

7.4 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using the information below. For verification purposes, we may ask you to provide certain information to confirm your identity before processing your request:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line

We will acknowledge receipt of your request within 10 business days and fulfill your request within the timeframe required by applicable law.

8. Children's Privacy

Our Website and services are intended for adults and are not directed to children under the age of 13, or under the age of 18 in certain contexts. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

We strongly encourage parents and guardians to monitor and supervise their children's online activities. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete that information from our records.

We do not knowingly:

• Collect personal data from children under 13 years of age
• Market our Website or services directly to children under 13
• Allow children under 13 to create accounts or make purchases without parental consent

Certain promotional activities, contests, or loyalty programs offered through our Website may be restricted to users aged 18 or older. Age verification may be required for participation in such programs.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to provide a better user experience, analyze traffic, and serve relevant advertising. When you first visit our Website, you will be presented with a cookie consent notice that allows you to accept, reject, or customize your cookie preferences.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Website to function properly, including session management, security, and shopping cart functionality. These cannot be disabled without impairing Website functionality.
• Performance Cookies: These cookies collect anonymized information about how visitors use our Website, such as which pages are most visited and error messages received. This data helps us improve our Website.
• Functional Cookies: These remember your preferences (such as language or location) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits to deliver more relevant advertisements. They may be set by us or by third-party advertising partners.

9.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Using the cookie consent tool on our Website when you first visit
• Adjusting your browser settings to block or delete cookies
• Using opt-out tools provided by third-party advertising networks (such as the Digital Advertising Alliance's opt-out tool at optout.aboutads.info)

Please note that disabling certain cookies may affect the functionality and features available to you on our Website. For full details on the cookies we use, please read our dedicated Cookie Policy available on our Website.

10. International Data Transfers

Starbird Chicken is based in and primarily operates within the United States. However, due to the global nature of the internet and our use of third-party service providers, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

When we transfer personal data internationally, we take appropriate steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable U.S. law. These steps may include:

• Ensuring that international service providers maintain data protection standards equivalent to those required under U.S. law
• Entering into data processing agreements with service providers that include appropriate safeguards
• Relying on standard contractual clauses or other legally recognized transfer mechanisms where applicable

By using our Website or providing us with your personal information, you acknowledge and consent to the transfer, processing, and storage of your information in the United States and potentially in other countries, where data protection laws may differ from those in your country of residence.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, social media platforms, and online services that are not owned or controlled by Starbird Chicken. Examples include links to food delivery partner platforms, social media pages, and third-party review sites.

We are not responsible for the privacy practices of these third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit before submitting any personal information. The inclusion of a link to a third-party website on our Website does not constitute an endorsement of that site's privacy practices.

Specific third-party services that may be integrated into our Website include:

• Google Analytics: For Website traffic analysis (subject to Google's Privacy Policy)
• Social Media Plugins: Facebook, Instagram, and other platforms (subject to those platforms' privacy policies)
• Payment Processors: Processing your payment transactions securely
• Mapping and Location Services: Such as Google Maps for store locator features

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your online activities. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently respond to browser-initiated DNT signals.

However, California residents may opt out of the sale or sharing of personal information for cross-context behavioral advertising purposes, as described in Section 7.2 of this Privacy Policy.

13. Marketing and Promotional Communications

With your consent, we may send you marketing and promotional communications about our menu items, special offers, new restaurant locations, events, and loyalty programs. You can opt out of receiving these communications at any time through the following methods:

• Email: Click the "Unsubscribe" or "Manage Preferences" link at the bottom of any marketing email
• SMS: Reply "STOP" to any text message from us to unsubscribe from SMS marketing
• Email Request: Send an opt-out request to [email protected]
• Account Settings: If you have a registered account, you may update your communication preferences in your account settings

Please note that even after opting out of marketing communications, you will continue to receive transactional communications related to your orders, account activity, or legally required notices.

14. How to File a Privacy Complaint

If you believe that we have violated your privacy rights or failed to handle your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can address your concerns:

• Email: [email protected]
• Subject Line: Privacy Complaint — [Your Name]

We will acknowledge your complaint within 5 business days and work to resolve it within 30 days. If we require additional time, we will notify you of the extended timeline and the reasons for the delay.

14.1 Escalating Your Complaint to Regulatory Authorities

If you are not satisfied with our response, or if you prefer to file a complaint directly with a regulatory authority, you may contact the relevant authority depending on your location:

15. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will take the following steps to notify you:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our Website homepage or within the Website interface
• Send an email notification to registered users with the material changes summarized (where we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

16. Accessibility of This Privacy Policy

We are committed to making this Privacy Policy accessible to all users, including those with disabilities. If you require this Privacy Policy in an alternative format due to a disability or other reason, please contact us at [email protected] and we will make reasonable accommodations to provide the information in a format accessible to you.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, the way we handle your personal information, or to exercise any of your privacy rights, please do not hesitate to reach out to us. We are committed to responding to all inquiries promptly and transparently.